The items you wish to return mush have been handed over to a freight forwarder no later than 14 days after you received you order.
During 14 days following the delivery of your order, you may request exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. ferm LIVING cannot accept returns where labels have been removed or the package is damaged.
You are responsible for the shipping of returned items back to ferm LIVING. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer’s expense. However, ferm LIVING will not charge additional shipping on exchanges. Refunds for returned merchandise will be made to the original purchaser’s credit card within two weeks of the return of the product. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund.
All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
Exchanges and returns can only be made as described in ferm LIVING’s instructions. Items cannot be exchanged or refunded at any of our retailers.
Please note that items bought on sale cannot be exchanged.
ferm LIVING Warehouse
Industrivej Syd 1A
Advertisements, catalogues and documents containing the ferm LIVING logo and product pictures
may only be used according to prior agreement with ferm LIVING ApS.
For access to the Image bank please contact us at firstname.lastname@example.org.
We ship your order within 1-3 business days. If you place your order before 12 a.m. on a business day, we ship the same day.
All orders made from Denmark over DKK 600 are shipped for free.
All orders made in the EU over EUR 125 are shipped for free.
We offer low cost shipping to all addresses in EU and the rest of Europe
REST OF EUROPE
REST OF THE WORLD
Free shipping on all orders over 5000 DKK (ex. vat)
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