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Extended Delivery Time
PLEASE NOTICE: Due to the Christmas Holidays there will be a delay in shipment on all web orders made between the 23th and the 28th of December (both days included). You can still order online and every order made in this period will be dispatched from our storage from the 29th of December. If you have any immediate questions or concerns, please send an e-mail to email@example.com we will revert to you as soon as possible.
We wish you a merry Christmas and a happy New Year!
Under the tree guarantee
Want to Make sure you get your gifts on time?
If you place your order before these dates, we will make sure to get you your gifts in time for Christmas:
20th of December - Denmark
14th of December - Europe
13th of December - Rest of the world
As an extra treat we offer our custom luxury gift wrapping for free of your Christmas gifts from the 30th of November to the 7th of December (both days included - normal price 3.50 EUR)- just check off "giftwrapping" in the check-out flow when ordering. Please Note: We do not wrap our small and larger furniture!
Exchange & Returns of Gifts
As an extra service we have expanded our return. All Christmas gifts can now be returned untill the 24th of January 2017.
Please follow these few steps upon returning you gifts:
1. Notify us by email firstname.lastname@example.org or to customer support on phone (+45) 70227523, that you want to return something.
2. Send your items and the original packaging back to us within 14 days from your notification.
3. Fill out the return form, and send it along with the items you want to return.
4. The return shipment cost must be paid by you, the customer and is not covered by ferm LIVING.
5. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.
Please note: you cannot exchange for a product of more value than the one you have purchased.
All products are subject to availability.
Our return address is:
System Transport A/S
Att.: ferm LIVING
Transportcenter Alle 19
Download return slip