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Under the tree guarantee
Want to Make sure you get your gifts on time?
If you place your order before these dates, we will make sure to get you your gifts in time for Christmas:
19th of December - Denmark
18th of December - Europe
12th of December - Rest of the world
NB. Does not apply for products in the webshop that has delivery to the curb.
*Please note that if you need delivery to remote areas, you may need to order earlier than announced here. If you want additional information, please contact us via firstname.lastname@example.org
For only a small amount we will wrap all your presents for you - just check off "giftwrapping" in the check-out flow when ordering.
Please Note: We do not wrap our furniture
Exchange & Returns of Gifts
As an extra service, we’ve expanded our right of cancellation. All orders placed from 20 November 2017 until 24 December 2017 can be returned until 19 January 2018. (To make use of the right of cancellation you must give us an explicit notice thereof before 19 January 2018)
Please follow these few steps upon returning you gifts:
1. Notify us by email email@example.com or to customer support on phone (+45) 70227523, that you want to return something.
2. Send your items and the original packaging back to us within 14 days from your notification.
3. Fill out the return form, and send it along with the items you want to return.
4. The return shipment cost must be paid by you, the customer and is not covered by ferm LIVING.
5. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.
Our return address is:
c/o Prime Cargo
Lysbjergvej 8, Hammelev
Download return slip