Frequently Asked Questions

We don't have any stores, unfortunately. But we do have a lot of retailers all over the world. Use the Store Locator to find the nearest retailer.

Go to Store Locator

You can pay with Euros (€), Danish kroner (DKK), Swedish kroner (SEK), and British pounds (£) in our webshop.

Go to the webshop

You can pay with credit card (Dankort, Visa, MasterCard), PayPal, MobilePay (only in DK), SoFort (DE), and iDeal (EUR).

If you experience any issues or errors when ordering from our webshop, you can always contact our customer service on the phone + 45 7022 7523 or webshop@fermliving.com – please send us the error code if possible as well as information about which browser you use, an ORD number and/or a description of the error. That way we have the best requisites to solving your problem quickly.

When ordering goods for delivery outside of the EU, we do not collect Danish VAT; however, import duties and/or taxes according to national laws may be levied when the package arrive at the destination country. Unfortunately, we cannot predict the cost imposed on your order. You are responsible for paying all the associated import costs to the chosen country.

We don't charge any credit card fees, but costs of delivery will be added during the ordering process.

When your order has been shipped from our warehouse, you receive an e-mail with the tracking number of the parcel via the e-mail you gave in when ordering. If you haven't received an e-mail, please check your junk filter and whether you provided in the correct e-mail address.

If you have any doubts or questions, please contact our customer service on phone number +45 7022 7523 or webshop@fermliving.com – remember to have your ORD number ready so we can help you as fast as possible.

If you want to cancel your order, you must as quickly as possible (within 24 hours) let us know on phone +45 7022 7523 or webshop@fermliving.com

If you want to change your order, you can contact our customer service. It is possible to delete goods in an order but not to add new items, as the amount from the payment process may not be exceeded after your approval of the amount.

Your order is shipped from our warehouse within 1-2 business days. Should any unexpected delays occur you receive a notice.

Typically, we deliver your order via GLS, DSV, PostNord, Prime Cargo and LGT.
We do not deliver to PO boxes, nor is it possible to collect the items in our warehouse.

If an item is delivered damaged, please let us know as soon as possible on webshop@fermliving.com or phone +45 7022 7523 – remember to enclose a copy of your order confirmation and ORD number.

Should you receive one or more wrong products, please let us know as soon as possible on webshop@fermliving.com or phone +45 7022 7523 – remember to enclose a copy of your order confirmation and ORD number.

You can see our estimated delivery in the paragraph "Shipping" her

If you haven't received an order confirmation, one or more things may have caused it:

1) Your order hasn't been approved and not processed – therefore you don't receive a confirmation of the purchase.
2) Check if your order confirmation could be in your junk mail of you mailbox
3) Check if the e-mail address you provided is correct


If your are still missing an order confirmation, you can contact our customer service on phone +45 7022 7523 or e-mail webshop@fermliving.com

If you cancel a purchase, we refund all of your payments, including freight costs. We refund the amount without undue delay and in any case no later than 14 days from the date of receiving your notice. However, we reserve the right to hold the return payment until we have received the goods you returned, or you have presented documentation confirming that you have returned the items before we have received them. We may withhold the reimbursement until we have received the refunded items or you have sent documentation proving the return of the products.

We will complete such compensation via the same means of payment as you used for the original transaction unless you have explicitly agreed to something else. In any case, you will not be charged any fees as a consequence of the reimbursement.

If you receive an incorrect reimbursement, please contact customer service on +45 7022 7523 or webshop@fermliving.com

Please note: You are only liable for any possible decrease of the items’ value caused by the handling of the goods other than what is necessary to determine the character and features of the goods, as well as the way it works. You are allowed to examine the goods in the same way as one can and may in a physical store, but you may not start using it, e.g. by removing any stickers or hang tags. If you have used the goods in a way that is not allowed in a physical store, causing that we cannot resell it or sell it at full price again, you must expect us to deduct the decrease of value from your reimbursement. If the goods no longer have market value, we will not reimburse your purchase.

Lacking original packing may constitute a decrease in value so to be certain to get a full refund it is recommended to return the goods in original packaging.

Furthermore, you should make sure that the goods are safely wrapped when returning it. You are responsible for the package/the goods until we receive them. Save the receipt of sending as well as track and trace number, if possible.