RETURNS

1. Notify us by email webshop@fermliving.com or to customer support on phone (+45) 70227523 , within a maxium of 30 days of receiving your order, that you want to return something.
2. Send your items and the original packaging back to us within 14 days from your notification.
3. Fill out the return form, and send it along with the items you want to return.
4. The return shipment cost must be paid by you, and is not covered by ferm LIVING.
5. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.

Our return address is:

System Transport A/S
Att.: ferm LIVING
Transportcenter Alle 19
DK-7400 Herning
Denmark


General terms of returning items:

You may change your mind within 30 days of receiving your items. You have to notify us before the 30 days if you want to return your order. Please Contact us on e-mail: webshop@fermliving.com or to Customer Support on +45 70227523 if you want to return a product.


After you have received the items you ordered, you may carefully examine and try the items with in the period of 30 days, but only in a manner as you would if you examined in a store at our offline resellers. Have the items been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused.

Where applicable we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.

The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. .
The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products or boxes. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

 

Return Shipping Costs:


The return shipment cost must be paid by you, and is not covered by ferm Living. Please see below for estimates on return shipping costs.

DENMARK:
100-150 DKK

EUROPE (EU):
25-100 EUR

EUROPE (NON-EU):
80-150 EUR

REST OF THE WORLD:
100-150 USD

 

Based on standard carges for a small package of approx 1kg weight. Denmark: Based on Post Danmark package from 1-5 kg. Please see Post Danmark directly for at qoute for your package.

 

DAMAGED OR FAULTY ITEMS

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: webshop@fermliving.com

If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products. 

You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.

You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. Accordingly, the provisions on defects in the Danish Sales Act apply.   

If you send back damaged or faulty items please fill out the return form that came with your order. Send it along with the items you wish to return. 

If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses. 

The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.

 

Download return slip by clicking here

Return address:

System Transport A/S
Att.: ferm LIVING
Transportcenter Alle 19
DK-7400 Herning