Terms & conditions

Last updated on 26th of January, 2016.
 

General Terms and Conditions of Sale
The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.fermliving.com, owned and maintained by:

ferm LIVING ApS
Laplandsgade 11
2300 Copenhagen S
Denmark
P. +45 7022 7523
E. info@fermliving.com
CVR: 30070186

Business Customer?
It is not possible to use a VAT number when ordering online on fermliving.com
If you wish to shop as a retailer, please contact us on info@fermliving.com

No binding purchase agreement between you and ferm LIVING has been made until you receive an order confirmation from ferm LIVING.
We will expedite your order as soon as possible. All orders are fulfilled at our warehouse in Herning, Denmark within 2-3 business days. All orders are subject to availability. When your order is placed we will send you an order confirmation. Once your package is shipped we will send you an email with a tracking number for the package.

LARGE ORDERS: Our furniture/larger items/bulky orders are shipped with a special carrier directly into your home. You will be contacted directly regarding the delivery time, so you can make sure to be home on the delivery address. (EUROPE ONLY)

For shipping charges, please view the ferm LIVING shipping charge table.

See the shipping prices here

All orders are shipped with a freight forwarder. Orders can be tracked via freight forwarder's website. Once the parcel has been shipped, you will receive an e-mail with a tracking number.

Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes.

We accept card payments by Dankort, Visa/Dankort, Visa, Visa Electron, JCB, Maestro, Eurocard, MasterCard,, PayPal, Sofort (DE), and iDeal (NL). The full amount will be charged on the date of the shipment (i.e. when the package is dispatched).

If your country is part of the European Union (EU), prices include Danish VAT at 25 %. Shipping costs will be added to your order. For shipping charges, please view the ferm LIVING shipping table.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. ferm LIVING ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for further information.

Shipping costs will not be refunded for uncollected or rejected items.

Cookies are used in the site in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.

You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.

We do not guarantee that all the items available at the ferm LIVING web shop are in stock at the time of your order.

ferm LIVING cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. ferm LIVING may at any time change the content of the site.

Though ferm LIVING strive to always display the correct texts, images and pricing on the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.

Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where ferm LIVING act as agent for such services, we cannot be held responsible for any errors resulting from their activities.

ferm LIVING cannot be held responsible for any damages caused from using the site or for that matter not being able to use the site. ferm LIVING cannot guarantee a problem-free uninterrupted and secure access to the site.

We cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.

All personal information saved at the site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of ferm LIVING. When registering to the site, you have the option not to receive any information from ferm LIVING. If you wish to end your subscription to information from ferm LIVING, you may make the changes in your account settings or send an email to webshop@fermliving.com. State your name and email address and a short description of the matter in the email message.

At all times you have the right to know what information is kept about you in our systems. This information can be requested by sending an email to webshop@fermliving.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

All customers paying by card are subject to validation checks. ferm LIVING make the reservation to delay any order if we suspect a further security control is needed.

1. Notify us by email within 14 days of receiving your order, that you want to return something.
2. Send your items and the original packaging back to us within 14 days from your notification.
3. Fill out the return form, and send it along with the items you want to return.
4. The return shipment cost must be paid by you, and is not covered by ferm LIVING.
5. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.

Our return address is:

System Transport A/S
Att.: ferm LIVING
Transportcenter Alle 19
DK-7400 Herning
Denmark


General terms of returning items:

You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please Contact us on e-mail: info@fermliving.com if you want to return a product.


After you have received the items you ordered, you may carefully examine and try the items with in the period of 14 days, but only in a manner as you would if you examined in a store at our offline resellers. Have the items been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused.

Where applicable we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.

The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. .
The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products or boxes. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

 

Return Shipping Costs:


The return shipment cost must be paid by you, and is not covered by ferm Living. Please see below for estimates on return shipping costs.

DENMARK: 
100-150 DKK

EUROPE (EU): 
25-100 EUR

EUROPE (NON-EU): 
80-150 EUR

REST OF THE WORLD: 
100-150 USD

 

(Based on standard carges for a small package of approx 1kg weight. Denmark: Based on Post Danmark package from 1-5 kg. Please see Post Danmark directly for at qoute for your package.

 

DAMAGED OR FAULTY ITEMS

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: webshop@fermliving.com

If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products. 

You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.

You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. Accordingly, the provisions on defects in the Danish Sales Act apply.   

If you send back damaged or faulty items please fill out the return form that came with your order. Send it along with the items you wish to return. 

If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses. 

The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.
 

Please note that items bought on sale cannot be exchanged.     

                                                                                           

Download return slip here 

Return address:

System Transport A/S
Att.: ferm LIVING
Transportcenter Alle 19
DK-7400 Herning

ferm LIVING use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.

For security reasons, we do not store any payment information in our database.
In case of Force Majeur, ferm LIVING’s obligations are procrastinated. The contract between you and ferm LIVING can in such cases be partially or fully terminated by yourself or by ferm LIVING. A Force Majeur is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

ferm LIVING will under such circumstances do everything we can to solve the matter for our customers as soon and entirely as possible.
Governing Law

These terms of use are construed in accordance with Danish law and you agree that the Danish courts will have exclusive jurisdiction for any dispute under this agreement.

The laws of your country may be different from the laws in Denmark and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website. ferm LIVING reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Violation of the site may be subject to prosecution.

Complaints

You are always welcome to contact us if you have any question regarding, the products your order og wish to make a complaint to our online-customer service.
We will answer as soon as possible.

Contact:
Mail: webshop@fermliving.com
Phone: +45 7022 7523

If you still wish to complaint after contacting ferm LIVING, you can use this link:
ORD (Online Dispute Resolution)

Copyright in the documents provided in this site (including logos, graphics, text, photos, icons, images, data, software and designs) are owned by ferm LIVING.

 

For press inquiries, please contact us at info@fermliving.com.