* Extra surcharge for islands not connected to mainland by bridge may appear
Return policy1. Notify us by email email@example.com or to customer support on phone (+45) 70227523 , within a maxium of 30 days of receiving your order, that you want to return something.
2. Send your items and the original packaging back to us within 14 days from your notification.
3. Fill out the return form, and send it along with the items you want to return.
4. The return shipment cost must be paid by you, and is not covered by ferm LIVING.
5. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.
Our return address is:
System Transport A/S
Att.: ferm LIVING
Transportcenter Alle 19
Advertisements, catalogues and documents containing the ferm LIVING logo and product pictures
may only be used according to prior agreement with ferm LIVING ApS.
For access to the Image bank please contact us at firstname.lastname@example.org.
We ship your order within 1-3 business days. If you place your order before 12 a.m. on a business day, we ship the same day.
All orders made from Denmark over DKK 600 are shipped for free.
All orders made in the EU over EUR 125 are shipped for free.
We offer low cost shipping to all addresses in EU and the rest of Europe
REST OF EUROPE
REST OF THE WORLD
Free shipping on all orders over 5000 DKK (ex. vat)
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